COMPANY DETAILS

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that the company that owns the website http://www.laexcursion.com is Tenerife Tickets y
Excursiones, S.L., with CIF B-76581073 and registered office at Av. Noelia Afonso Cabrera, Edif. Altemar. Local 11-5-S. 38660, Playa de las Américas, Arona, S/C de Tenerife, Spain with telephone number 922 75 27 45 and e-mail tenerifeticketsyexcursiones@gmail.com. It is registered in the Mercantile Register of Santa Cruz de Tenerife, Volume 3244, folio 91, Page 50650, book 0, 2nd inscription and is holder of Travel Agency Licence number I-AV-0002445.2.

CONDITIONS OF USE

These general conditions of use of the website regulate access to and use of the same, including the contents and services made available to users on and/or through the website, either by the website, its users or third parties. However, access to and use of certain content and/or services may be subject to certain specific conditions.

MODIFICATIONS

The company reserves the right to modify the general conditions of use of the website at any time. In any case, it is recommended that you periodically consult these terms of use of the website, as they may be modified. Tenerife Tickets y Excursiones reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. Both with regard to the contents of the website, as in the conditions of use of the same, or in the general conditions of contract. Said modifications may be made through its website by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.

OBLIGATIONS OF THE USER

The user must at all times respect the terms and conditions established in these general conditions of use of the portal. The user expressly declares that he/she will use the portal diligently and assumes any liability that may arise from non-compliance with the rules. Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or contents that contain viruses or any other computer code, files or programmes designed to interrupt, destroy or damage the operation of any computer or telecommunications programme or equipment.

RESPONSIBLE FOR THE WEBSITE

The user knows and accepts that the website does not grant any guarantee of any nature, whether express or implicit, about the data, contents, information and services that are incorporated and offered from the Portal. Except in cases where the law expressly states otherwise, and exclusively to the extent and extent to which it does so, the website does not guarantee or assume any responsibility for any possible damages caused by the use and utilisation of the information, data and services of the website.
In any case, the Portal excludes any liability for damages that may be due to the information and/or services provided or supplied by third parties other than the Company. All liability shall be borne by the third party, whether it is a supplier or collaborator.

INDUSTRIAL AND INTELLECTUAL PROPERTY

All content, trademarks, logos, drawings, documentation, computer programs or any other element subject to protection by intellectual or industrial property legislation, which are accessible on the portal correspond exclusively to the company or their legitimate owners and all rights over them are expressly reserved.
In any case, the portal reserves all rights over the contents, information, data and services it holds. The portal does not grant any licence or authorisation of use to the user over its contents, data or services, other than that which is expressly detailed in these general conditions of use of the portal.
Refund / Booking modification policy
Cancellations must be made at least 24 hours before the scheduled start time of the contracted service, and may incur cancellation fees. Tenerife Tickets and Excursions will reimburse the amount paid, minus any cancellation fees, using the same method of payment.
The client may change the date of their reservation, with a minimum of 24 hours notice of the scheduled start time of the contracted service, not being able to guarantee the existence of places on the chosen date, so it would be made the
refund of the amount paid, less cancellation fees if any, by the same method of payment.

APPLICABLE LAW, COMPETENT JURISDICTION AND NOTIFICATIONS

These terms and conditions are governed by and construed in accordance with the laws of Spain. The courts and tribunals of (S/C de Tenerife) shall be competent for any claim. All notifications, requirements, requests and other communications that the User wishes to make to the Company that owns the Portal must be made in writing and will be understood to have been correctly made when they have been received at the following address Av. Noelia Afonso Cabrera, Edif. Altemar. Local 11-5-S. 38660, Playa de las Américas, Arona.

PRIVACY AND DATA PROTECTION POLICY

This Privacy Policy sets out the terms under which Tenerife Tickets and Excursions uses and protects any information that you provide when you use this website.
This company is committed to the security of its users' data. When we ask you to provide personal information by which you can be identified, we do so with the assurance that it will only be used in accordance with the terms of this document.

Information that is collected

Our website may collect personal information such as your name, contact information such as your email address and language you speak. Also, when necessary, specific information may be required to process a contracted service.

Use of the information collected

Our website uses the information to provide you with the best possible service, in particular to keep track of users, to keep track of orders where applicable, and to improve our products and services. We may periodically send e-mails via our site with special offers, new products and other marketing information which we think may be relevant to you or which may be of benefit to you, these e-mails will be sent to the address you provide and may be unsubscribed from at any time.
Tenerife Tickets & Excursions is highly committed to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorised access.

Right of access, rectification, restriction of processing or deletion of your data.

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, suppression, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the postal address indicated above or to the e-mail address: tenerifeticketsyexcursiones@gmail.com.

COOKIES

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, when you accept this file it is created and the cookie is then used to gather information regarding web traffic,
also facilitates future visits to a recurring website. Another function of cookies is that they enable websites to recognise you individually and therefore provide you with the best personalised service on their website.
Our website uses cookies for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies
help provide a better service websites, not giving access to information from your computer or you, unless you choose to provide it directly. You can accept or decline the use of cookies, but most browsers automatically accept cookies to provide a better web service. You can also change the settings on your computer to decline cookies. If you decline cookies you may not be able to use some of our services.

Tenerife Tickets and Excursions reserves the right to change the terms of this Privacy Policy at any time.

Update to this document: 1 November 2021

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