These general conditions of use of the website regulate access to and use of the same, including the contents and services made available to users on and/or through the website, either by the website, its users or third parties. However, access to and use of certain content and/or services may be subject to certain specific conditions.


The company reserves the right to modify the general conditions of use of the website at any time. In any case, it is recommended that you periodically consult these terms of use of the website, as they may be modified.

Tenerife Tickets y Excursiones reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. Both with regard to the contents of the website, as in the conditions of use of the same, or in the general conditions of contract. Said modifications may be made through its website by any legally admissible means and shall be of obligatory compliance.

for as long as they are published on the website and until they are not validly modified by subsequent ones.

User Obligations

The user must at all times respect the terms and conditions established in these general conditions of use of the portal. The user expressly declares that he/she will use the portal diligently and assumes any liability that may arise from non-compliance with the rules. Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or contents that contain viruses or any other computer code, files or programmes designed to interrupt, destroy or damage the operation of any computer or telecommunications programme or equipment.

Responsibility of the website

The user knows and accepts that the website does not grant any guarantee of any nature, whether express or implicit, about the data, contents, information and services that are incorporated and offered from the Portal.

Except in cases where the law expressly imposes otherwise, and exclusively to the extent and extent to which it is imposed, the website does not guarantee or assume any responsibility for possible damages caused by the use and utilisation of the information, data and services of the website.

In any case, the Portal excludes any liability for damages that may be due to the information and/or services provided or supplied by third parties other than the Company. All liability shall be borne by the third party, whether it is a supplier or collaborator.

Intellectual and industrial property

All content, trademarks, logos, drawings, documentation, computer programs or any other element subject to protection by intellectual or industrial property legislation, which are accessible on the portal correspond exclusively to the company or their legitimate owners and all rights over them are expressly reserved.

In any case, the portal reserves all rights to the contents, information, data and services that it holds over them. The portal does not grant any licence or authorisation of use to the user of its contents.

content, data or services, other than that expressly detailed in these general conditions of use of the portal.

Refund / Booking modification policy

Cancellations must be made at least 24 hours before the scheduled start time of the contracted service, and may incur cancellation fees. Tenerife Tickets and Excursions will reimburse the amount paid, minus any cancellation fees, using the same method of payment.

The client may change the date of their reservation, with a minimum of 24 hours notice of the scheduled start time of the contracted service, not being able to guarantee the existence of places on the chosen date, so the amount paid would be refunded, discounting the cancellation fees if any, through the same method of payment.

Applicable law, competent jurisdiction and notifications

These terms and conditions are governed by and construed in accordance with the laws of Spain. The courts and tribunals of (S/C de Tenerife) shall be competent for any claim. All notifications, requirements, requests and other communications that the User wishes to make to the Company that owns the Portal must be made in writing and will be understood to have been correctly made when they have been received at the following address Av. Noelia Afonso Cabrera, Edif. Altemar. Local 11-5-S. 38660, Playa de las Américas, Arona.

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